Face-to-Face (FTF) Documentation Guidance

Face-to-Face (FTF) documentation can be challenging to get right on the first submission. These documents are closely reviewed, and incomplete or unclear documentation is one of the most common reasons requests are delayed or returned. While we cannot direct providers on specific wording, the guidance documents linked here are designed to outline the key elements reviewers look for in a successful, acceptable FTF paperwork. Our goal is to help reduce avoidable delays and support timely access to medically necessary equipment for patients in need