Customer Care Coordinator & Office Administrator

We’re Hiring: Customer Care Coordinator & Office Administrator

📍 Bow, NH | 🕒 Full-Time | Mon–Fri, 10:00 AM – 6:00 PM | 💰 $20.00–$24.00/hr (based on experience)

🏥 Durable Medical Equipment Delivery & Services

Do you thrive in a role where no two days are the same? We’re seeking a Customer Care Coordinator & Office Administrator who can balance customer service, scheduling, and administrative support with professionalism and heart.

This is a hybrid position that combines front-line customer interaction with behind-the-scenes operational tasks—perfect for someone organized, communicative, and ready to make a real difference.

🔹 Key Responsibilities

  • Answer customer calls for deliveries, pick-ups, and service requests.

  • Coordinate technician routes and manage daily schedules.

  • Assess and respond to urgent, same-day service requests—using sound judgment to approve based on contracts and dispatching the appropriate technician.

  • Troubleshoot equipment issues by phone and keep customers informed.

  • Handle rental agreements, delivery documentation, and data entry.

  • Confirm appointments with patients/families and follow up on service status.

  • Track and follow through on unfulfilled or rescheduled orders.

  • Support inside sales: create quotes, process invoices, accept payments.

  • Assist walk-in customers in the showroom.

  • Verify insurance eligibility and manage office supply orders.

  • Run reports, organize files, and support HR onboarding and training.

🧩 What You Bring

  • High school diploma or GED required; bachelor’s degree preferred.

  • 1–3 years of office experience, ideally in a customer service setting.

  • Strong written and verbal communication skills.

  • Detail-oriented, organized, and able to manage multiple tasks and deadlines.

  • Self-motivated with a customer-first mindset—internal and external.

  • Calm under pressure with strong problem-solving skills (including phone troubleshooting).

  • Comfortable using Microsoft Office (especially Excel); QuickBooks or similar software experience a plus.

  • Professional, compassionate, and able to handle sensitive situations with care.

  • Willingness to support other areas of the business as needed—team players only!

⏰ Schedule

Monday–Friday, 10:00 AM – 6:00 PM

Enjoy a consistent weekday schedule—no nights or weekends!

💰 Compensation

This is a full-time, on-site role offering $20.00–$24.00 per hour, depending on experience and qualifications.

🌟 Benefits

We value our full-time team members and offer a comprehensive benefits package including:

  • Medical, dental, and vision insurance

  • Company-paid life insurance, AD&D, and long-term disability coverage

  • Profit sharing retirement plan

  • Talent development and career growth programs

  • Subsidized supplemental insurance options to give you extra peace of mind

  • Paid vacation, sick time, holidays, and volunteer time off

💡 Why You’ll Love Working Here

We're a close-knit team driven by purpose—helping customers access the equipment and support they need with care and efficiency. You’ll be part of a supportive environment that values growth, initiative, and making a real impact.

👉 Sound like a fit? Apply now and help us make a difference every day.