Customer Care Coordinator

Are you a detail-oriented, highly organized individual with a passion for keeping things running smoothly? Do you thrive in a fast-paced, team-driven environment? If so, we want YOU to be part of our team!

About Us:
Renmar DME is a trusted leader in Durable Medical Equipment (DME) deliveries for hospice patients across New Hampshire. With a focus on compassion and exceptional service, we ensure patients have the equipment they need, when they need it, for comfort and well-being. Renmar DME also specializes in deliveries of manual and power wheelchairs covered by insurance plus a retail business that supplies a wide range of medical equipment for purchase or rental.

We are currently seeking a Customer Care Coordinator who can bring their skills and dedication to our growing team. In this role, the Customer Care Coordinator will be key in keeping the business organized, handling customer phone orders, and supporting various tasks essential to the smooth operation of a small business. This role requires someone adaptable and upbeat, comfortable with frequent pivots and stepping in to assist wherever needed to keep the business running efficiently.

Customer Care Coordinator

Job Description

 

Responsibilities include:

  • Professionally answers customer phone calls for equipment delivery, pick up or service orders.

  • Works with Field Technicians ensuring daily schedule attainment, including processing and executing route change orders.

  • May troubleshoot equipment failures and proactively solve them via phone and answer customer inquiries.

  • Prepares equipment rental agreements and delivery/pick up/repair documentation for delivery technicians.

  • Data entry.

  • Call patients / families daily to confirm delivery/pick-up/service and call to update customers on their order status.

  • Manage orders not fulfilled, including lost equipment retrieval and ensuring redeliveries are scheduled and executed.

  • Complete customer service surveys, summarize results and recommend improvement idea.

  • Create estimates, convert to invoices and process payments.

  • Inside sales calls to customers, including quote / estimate follow-up.

  • Support direct customer sales in showroom, including unscheduled walk ins.

  • May place purchase orders.

  • Order office supplies and provide other support as needed.

  • Other duties and administrative tasks as required.

Qualifications:

  • Associate degree preferred, High School diploma or GED required.

  • 2-5 years’ office experience required, preferably customer service role.

  • Must be self-motivated with a desire to serve our customers with the highest degree of customer service, supporting internal and external customers with alacrity and professionalism.

  • Excellent written and verbal communication skills.

  • Attention to detail a must.

  • Desire to take initiative, set daily priorities and organize work. 

  • Ability to troubleshoot and use problem solving skills, including equipment and product troubleshooting over the phone.

  • Proven experience meeting deadlines while working on a variety of tasks.

  • Calm demeanor when managing challenges.

  • Intermediate experience with Microsoft Office and Excel.

  • Experience with Quickbooks or similar accounting and business management software preferred.

  • Excellent interpersonal skills with ability to manage sensitive situations with professionalism and compassion.

Why Work With Us?

  • Make an Impact: Your work will enable the business to focus on growth and customer satisfaction

  • Collaborative Environment: Join a team that values communication, support, and growth.

  • Growth Opportunities: We’re looking for someone who’s ready to grow with us and take on new responsibilities.

If you’re ready to bring your skills, enthusiasm, and positive attitude to our team, apply today! We can’t wait to meet you and see how you’ll thrive in this exciting role!

Please note: This position requires a background check and drug screening.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Expected hours: 40 per week

Shift is 9 am – 5:30 pm M- F

Benefits:

  • Dental insurance

  • Employee discount

  • Flexible schedule

  • Health insurance

  • Life insurance

  • Paid time off

  • Professional development assistance

  • Referral program

  • Retirement plan

  • Vision insurance