Customer Care Coordinator
Do you thrive in a role where no two days are the same? We’re seeking a Customer Care Coordinator/Office Administrator who can balance customer service, scheduling, and administrative support with professionalism and heart.
This is a hybrid position that combines front-line customer interaction with behind-the-scenes operational tasks—perfect for someone organized, communicative, and ready to make a real difference.
Key Responsibilities
Answer customer calls for deliveries, pick-ups, and service requests.
Coordinate technician routes and manage daily schedules.
Assess and respond to urgent, same-day service requests—using sound judgment to approve based on contracts and dispatching the appropriate technician.
Troubleshoot equipment issues by phone and keep customers informed.
Handle rental agreements, delivery documentation, and data entry.
Confirm appointments with patients/families and follow up on service status.
Track and follow through on unfulfilled or rescheduled orders.
Support inside sales: create quotes, process invoices, accept payments.
Assist walk-in customers in the showroom.
Verify insurance eligibility and manage office supply orders.
Run reports, organize files, and support HR onboarding and training.
What You Bring
High school diploma or GED required; bachelor’s degree preferred.
0–5 years of office experience, ideally in a customer service setting. Will train the right candidate!
Strong written and verbal communication skills.
Detail-oriented, organized, and able to manage multiple tasks and deadlines.
Self-motivated with a customer-first mindset—internal and external.
Calm under pressure with strong problem-solving skills (including phone troubleshooting).
Comfortable using Microsoft Office (especially Excel); QuickBooks or similar software experience a plus.
Professional, compassionate, and able to handle sensitive situations with care.
Willingness to support other areas of the business as needed—team players only!
Schedule
Monday–Friday, 9:00 am – 5:00 pm, with the flexibility to work earlier or later as needed.
Enjoy a consistent weekday schedule—no nights or weekends!
Compensation
This is a full-time, on-site role offering $42,000 – $54,000 per year, depending on experience and qualifications.
Benefits
We value our full-time team members and offer a comprehensive benefits package including:
Medical, dental, and vision insurance
Company-paid life insurance, AD&D, and long-term disability coverage
Profit sharing retirement plan
Talent development and career growth programs
Subsidized supplemental insurance options to give you extra peace of mind
Paid vacation, sick time, holidays, and volunteer time off
Why You’ll Love Working Here
We're a close-knit team driven by purpose—helping customers access the equipment and support they need with care and efficiency. You’ll be part of a supportive environment that values growth, initiative, and making a real impact.
Sound like a fit? Apply now and help us make a difference every day.
Please note: This position requires a background check and drug screening.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance