Complex Rehab Technology and Mobility Equipment

Renmar DME is your premier provider of complex rehab technology (CRT) and mobility medical equipment and accessories. Our team has extensive rehab experience with certifications from the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) and The Board of Certification (BOC).

To stay on the leading edge of CRT technology and industry trends, our team is constantly learning from vendor in-service classes and regional and national tradeshow attendance. Renmar DME is also a proud and active member of both VGM, U.S. Rehab and HOMES (Home Medical Equipment and Services Association of New England). This mobility and rehab expertise allows Renmar team members to approach our referral sources with the best, most cost-effective solutions to suit patient and caregiver needs.

Rehab & Mobility Product Lines

The rehab and mobility equipment and accessories we make available to you surpass industry standards and include:

  • Complex Power Wheelchairs (tilt and/or recline)
  • Standard Power Wheelchairs
  • Power Assist Wheelchairs
  • Manual Wheelchairs
  • Specialty Cushions


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Complex Rehab Technology and Mobility Equipment

Steps Required for Most Insurance Plans to Obtain a Power or Manual Wheelchair

The typical steps that need to be followed are outlined below.

  • A face-to-face appointment with your doctor to specifically discuss mobility needs. The doctor will create notes based on the observations and will make recommendations.
  • A mobility evaluation with a therapist. The therapist will take measurements and make suggestions on the best equipment to fit your needs.
  • Trial of equipment. You may be able to use a trial version of the suggested equipment to make sure it fits your needs.
  • Obtain your doctor’s signature on medical justification which might include: a detailed prescription, chart notes about your need for a wheelchair, a detailed product description and a letter of medical necessity (LMN) from your therapist and doctor.
  • Receive insurance authorization. We’ll work with your insurance company to obtain the necessary documentation and authorizations.
  • Collect any co-pay. Any portion of the new equipment cost that is not covered by your insurance must be collected at this time before the equipment is ordered.
  • Order equipment. We’ll then order your new equipment based on the recommendations of the doctor and therapist.
  • Set up equipment. After the new equipment is received, our rehab technicians will set up the equipment based on your fitted specifications.
  • Deliver equipment. You can pick up the equipment at our office or a rehab technician can deliver the equipment to your location. Final adjustments will be made at this time to ensure your comfort and satisfaction. You will be required to sign a delivery ticket to confirm you have received your new equipment.

How Long Will It Be Until I Receive My New Equipment?

Several things contribute to how long this will take, including:

  • Often the face-to-face meeting (first bullet above) and associated paperwork from your doctor or appropriate licensed certified medical professional (LCMP) can take a long time. Although Renmar office staff is highly trained to shepherd this process, it is very helpful for the patient and their caregivers to be involved in keeping appointments scheduled and paperwork moving.
  • The demo process – if you try several demos before you find the equipment that is right for you.
  • How long it takes to get the documentation (LMN) from your therapist. Renmar utilizes a best-in-class process and software program to shorten this time, with the LMN typically being completed by the therapist while at the assessment with our team.
  • How long it takes for your doctor to sign and complete the necessary documentation.
  • Does your insurance require a Prior Authorization? If yes, then we must receive all documentation from your insurance first. It can take anywhere from two to eight weeks for a response from the insurance, depending on the insurance company.
  • How long it takes for the manufacturer to get the equipment to Renmar, from when we place the order.
  • Your equipment may require assembly and set up before we deliver it to you.
  • Arranging a time to deliver the equipment that meets everyone’s schedules. Also, ensuring that the phone number and address we have on file is current for you.